Terms of Service

These Terms of Service govern your access to and use of the VStokwebsite, applications, and related services (the "Service") provided by FLOWPIX LIMITED. By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service.

• The Service is intended for business users aged 18 or older. You must be legally capable of entering into a binding agreement.
• You are responsible for keeping account credentials confidential and for all activity under your account.
• You must provide accurate information and keep your account details up to date.

VStok provides software tools for AI visibility tracking, including prompt-based audits across large language model APIs, competitive benchmarking, site and app listing audits, visibility reports, and related analytics. We may change, improve, suspend, or discontinue parts of the Service from time to time.

Parts of the Service send prompts and brand or competitor context to third-party large language model APIs (such as OpenAI, Google Gemini, and Perplexity) to generate audit results. Audits use prompt-based API calls, not live search inside ChatGPT, Gemini, or Perplexity consumer products.

AI outputs are indicative and may be incomplete, outdated, or inaccurate. They do not guarantee how any AI system will respond in production, how your brand will rank, or any particular business outcome. You are responsible for reviewing outputs before relying on them for business decisions.

Data you submit (brand names, competitor names, URLs, prompts, and related project content) may be transmitted to AI providers as described in our Privacy Policy and Subprocessors page.

• You retain ownership of project data you submit. You grant us a limited licence to host, process, and display that data solely to provide the Service.
• You represent that you have the right to submit brand, competitor, URL, and prompt data you provide, and that your use complies with applicable law and third-party rights.
• Site and app listing audits may fetch publicly available web content from URLs you specify. You are responsible for ensuring you have authority to request such processing.

The Service may generate shareable report links (for example at /r/<token>) that allow unauthenticated access to report content. Anyone with the link may view the shared report. You control when and with whom you share links. We are not responsible for disclosure caused by your sharing of report URLs.

You agree not to misuse the Service. In particular, you must not:

• Use the Service in violation of applicable law, regulations, or third-party rights.
• Attempt to gain unauthorized access to systems, accounts, data, or non-public areas of the Service.
• Interfere with platform security, rate limits, or operational stability.
• Upload malicious code, harmful content, or deceptive material.
• Use the Service to conduct unlawful scraping, spam, or abusive automated activity.
• Reverse engineer the Service except to the extent such restriction is prohibited by applicable law.

• Paid plans, usage limits, and billing intervals are presented in the app, on the pricing page, or at checkout.
• Subscriptions renew automatically unless canceled before the next renewal date.
• Billing may be processed by Stripe (USD/EUR) or YooKassa(RUB), depending on the payment method you choose. Your use of checkout is also subject to the relevant provider's terms.
• We may change pricing or plan structure prospectively. Changes will not retroactively alter charges already incurred.
• Taxes, bank fees, foreign exchange charges, and similar external costs are your responsibility unless applicable law requires otherwise.

• You may cancel a paid subscription through the billing portal or as described in the app before the next renewal.
• Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial billing periods or unused features.
• If you are a consumer in the United Kingdom or European Economic Area, you may have a statutory right to cancel within 14 days of purchase in certain circumstances. Contact us at support@novol.dev if you believe this applies.

Our handling of personal data is described in our Privacy Policy. Our use of cookies and browser storage is described in our Cookie Policy.

We and our licensors own the Service, including software, branding, and related intellectual property, except for content you provide. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during an active subscription or free tier access.

If you provide suggestions or feedback, you grant us a worldwide, royalty-free right to use that feedback to improve the Service without compensation obligations.

We may suspend or terminate access if we reasonably believe you breached these terms, created risk for the Service or others, failed to pay required fees, or if we must do so for legal or security reasons.

You may stop using the Service at any time. Termination does not affect rights or obligations that accrued before the termination date.

The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, error-free operation, or any particular visibility score, mention rate, or commercial result.

To the maximum extent permitted by law, FLOWPIX LIMITED will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business opportunities arising out of or related to the Service.

To the maximum extent permitted by law, our aggregate liability for claims relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless FLOWPIX LIMITED from claims, liabilities, damages, and costs arising from your misuse of the Service, your content, or your breach of these terms, to the extent permitted by law.

These terms are governed by the laws of England and Wales. Subject to mandatory consumer rights that may apply, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these terms or the Service.

We may update these terms from time to time. If we make material changes, we may update the effective date and provide notice where reasonably appropriate. Continued use after changes are posted constitutes acceptance of the updated terms.

Questions about these terms: legal@novol.dev. Support: support@novol.dev.